Shipping policy

This Shipping & Delivery Policy applies to physical and custom products purchased through VyomXAI.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on:

  • Product availability
  • Supplier processing
  • Product type
  • Customization requirements
  • POD production requirements
  • Delivery location

The estimated processing or delivery time, where available, will be displayed on the relevant product page or communicated after purchase.

2. Delivery Time

Delivery timelines depend on the destination, courier partner, product availability, and other factors.

Estimated delivery dates are not guaranteed and may be affected by:

  • Courier delays
  • Weather
  • Public holidays
  • Natural events
  • Operational disruptions
  • Incorrect or incomplete address information
  • Remote delivery locations

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Certain products or promotional offers may include free shipping.

4. Order Tracking

Where tracking is available, customers may receive tracking information through the contact details provided during checkout.

Tracking information is generally provided by the applicable shipping/courier partner.

5. Incorrect Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

6. Damaged Package

If your package appears damaged at the time of delivery, please document the condition with photographs or video and contact us as soon as possible.

7. Delivery Issues

If your order is delayed, lost, incorrectly delivered, or otherwise affected during transit, contact us so that we can coordinate with the relevant courier or supplier.

8. Custom and POD Products

Custom and POD products may require additional production time before dispatch.

The estimated production and delivery timeline may be mentioned on the relevant product page.

9. Contact Us

For shipping and delivery questions:

VyomXAI
Phone: +91 91675 23857