Refund policy

We want you to have a positive experience with VyomXAI. This policy explains how returns, replacements, and refunds are handled.

1. Physical Products

Return or replacement eligibility depends on the product purchased and the reason for the request.

Products may generally be considered for return or replacement where:

  • The product is damaged during delivery
  • The wrong product was delivered
  • The product has a manufacturing defect
  • The product materially differs from the product ordered

Customers should contact us as soon as possible after receiving the order.

2. Proof of Issue

For damaged, defective, or incorrect products, we may request:

  • Order number
  • Photographs
  • Unboxing video, where available
  • Images of the packaging
  • Description of the issue

This information helps us investigate the matter with our supplier or courier partner.

3. Non-Returnable Products

Certain products may not be eligible for return because of their nature, including certain:

  • Personalized products
  • Customized products
  • Print-on-Demand products
  • Digital products
  • Products specifically made to customer specifications

The applicable return conditions may be displayed on the individual product page.

4. Digital Products

Due to the nature of digital products, refunds may generally not be available after the product has been delivered, downloaded, or accessed.

However, if you receive an incorrect, corrupted, or inaccessible file, contact us and we will make reasonable efforts to resolve the issue.

5. Custom & Personalized Products

Because customized products are produced specifically for the customer, returns or refunds may not be available for changes of mind or incorrect customer-provided information.

If the product is defective or incorrectly produced by us/the supplier, please contact us for assistance.

6. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method or another suitable method where applicable.

The time required for the refund to appear in your account may depend on the payment provider or banking institution.

7. Cancellation

Cancellation requests should be made as soon as possible.

Orders that have already been processed, dispatched, customized, or entered production may not be cancellable.

8. Contact Us

For return or refund requests:

VyomXAI
Phone: +91 91675 23857